Refund Policy

General

Please read this before using the Dealtoday website and making a purchase or taking part in a bid. Dealtoday cares about it’s customers and users and Dealtoday acknowledges the fact that products can sometimes have manufacturing flaws or retain damage during packing and/or delivery. This notice explains the rights Dealtoday customers hold and can claim against when the product they receive by Dealtoday is not satisfactory.

Complaints - Claims

As Dealtoday works with trusted delivery partners to ensure the best possible service and widest reach, all delivery estimates are for information only and do not constitute binding agreements. Obvious damage to the item or packaging during transit should be reported to the carrier by the winning user, if the item is damaged it should be refused, not signed for. If you wish to claim for concealed defects or damage after signing for an item, you must inform us about the damaged or faulty goods within 3 days of receipt. Dealtoday cannot accept responsibility for damaged or faulty goods once 3 days have lapsed. In all cases you must inspect your item either at the point of or immediately after delivery. Failure to raise a query with Dealtoday, concerning a damaged or incorrect item within 3 days of delivery constitutes acceptance of the item as is. Dealtoday does not accept liability for damage or failure of products due to neglect or misuse by the recipient. In the event that Dealtoday delivery partners are not able to deliver the item within a reasonable time, Dealtoday shall be entitled to offer the winning User a substitute item with comparable or better features, or to set aside the contract through rescission and offer a refund of any payments received for the auction item. This does not affect the User’s statutory rights.

Returns - Refunds

The product will be delivered to the address specified by the user. All technical service and product support matters must be taken up directly with the manufacturer according to their terms. In case of cancellation of an order, only the purchase price will be refunded. So, shipping costs and spent bids will never be refunded. This policy applies both to bids and Buy Now option. If you decide to return a product/item, Dealtoday will not refund the value of the placed bids of a purchased product/item.

Refund Policy Amendments

We may amend this Refund Policy at any time by posting the new Refund Policy on Dealtoday. Dealtoday reserves the right to change this Refund Policy at any time without notice to You. Consequently, You should review this Refund Policy for changes each time You visit Dealtoday.

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